EXCHANGE TERMS:
All products purchased from www.gulkhan.pk can be exchanged within 7 days of purchase with price tag & receipt only if:
- The item(s) is defective or has missing accessories, wrong size/order/article issue at the time of delivery.
- In case a customer requires product design/style exchange, the customer will have to message/email us at our Customer Care (marketing@gulkhan.pk) or message/dm us to our Facebook/Instagram for a return/exchange request. In case you cannot exchange at our cart, you will have to send back the item and order the new item bearing the delivery cost for both sides.
- No exchange on sale/discounted , used , damaged or altered items is allowed in any case.
- No refunds are allowed.
Order Cancellation
Customers may cancel the order at any time before the order has been processed. GulKhan has the right to cancel orders for reasons such as – item is out of stock, pricing errors, article found as defective in Quality Control or the credit/debit card payment declined by the issuing financial institution.
Refund Policy
Please note we have a ‘NO Refund’ policy. However, in exceptional cases of non-availability of the product, or if the received product is in a flawed/damaged condition; refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the products(s) and applicable taxes. Shipping and handling costs are non-refundable. Please allow 7 days for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.
