RETURNS AND EXCHANGES

EXCHANGE TERMS:

All products purchased from www.Gulkhan.pk can be exchanged within 7 days of purchase with price tag & receipt only if: 

  • The item(s) is defective or has missing accessories, wrong size/order/article issue at the time of delivery.

  • In case a customer requires product design/style exchange, the customer will have to message/email us at our Customer Care (marketing@gulkhan.pk) or message/dm us to our Facebook/Instagram for a return/exchange request. In case you cannot exchange at our cart, you will have to send back the item and order the new item bearing the delivery cost for both sides.

  • No exchange on sale/discounted , used , damaged or altered items is allowed in any case.

  • No refunds are allowed.

Order Cancellation 

Customers may cancel the order at any time before the order has been processed. GulKhan  has the right to cancel orders for reasons such as - item is out of stock, pricing errors, article found as defective in Quality Control or the credit/debit card payment declined by the issuing financial institution. 


Returns and Payments FAQs

1. I received a damaged item, what should I do?
Quality assurance is very important to us, so we definitely want to look into why this happened. Please email us with your order number, the name of the damaged product and a photo of the damage. We will be happy to help you!

2. I received the incorrect item, what do I do?

Please email us with your order number, the name of the incorrect product and what you received instead. We will be happy to help you!

 

3. I'm missing an item, what do I do?

Please email us with your order number and the name of the missing product. We will be happy to help you!


4. What payment methods do you accept?
We accept Visa and Mastercard. Other than that, for local orders we also have the facility of cash on delivery! Please note we do not accept gift cards, banking gift cards, international credit cards, checks or money orders.

5. If you accept bank transfer, how long do customers have to make the payment before their order is cancelled and items returned to stock?
Once placed, orders can only be cancelled after 24 hours of order confirmation is received. Only then we will be able to refund you the amount.

6. How much is the sales tax?

The amount of tax charged to your order depends on your shipping address. The tax is calculated based on locale specific rates and the items you are purchasing. We'll always show you how much Sales Tax you'll be charged when you go to checkout. 

7. Do you offer lay-bys? If so, can you provide a link to your terms and conditions?

Unfortunately, we don’t offer any lay-bys. Since all of our orders are made from scratch by our artisans, we do have them available anytime you want. Hence, lay-bys are not needed at our platform.